Frequently Asked Questions
It all began as a hobby during my college years, when I started making 21st birthday signs. From the very first one, I knew that my current career path at the time was not for me. The creativity was what I wanted to pursue long term, though I never imagined it could become a full-time career. After graduating college with no other career plans I took the leap and went full-time. After signs came custom cups and that’s really what turned MadHouse into MadHouse. Today, we’ve grown into a full-time business offering not only cups, but also home accessories and gifting pieces that make everyday a celebration.
Absolutely! Many of our items can be personalized with names, dates, monograms, logos, or fun sayings to fit your event perfectly. Click the "Custom Orders" tab at the top of the page to get started!
Ready to ship orders ship within 1-3 business days.
Custom orders are processed in 7-10 business days meaning you will receive a mock-up within that time frame. Once you approve the mock-up then they will go Ito production. Production can take up to 5 business days.
Need something sooner? We almost always can accept rush orders! If you are unsure on timing, please don't hesitate to reach out!
We sure do! From branded trays to personalized coaster sets, we make business gifting fun and memorable. Please e-mail us for bulk pricing. shopmadhousedesigns@gmail.com
All custom sales are final. If you receive damaged goods or the wrong item, notify us within 7 days of delivery and we will get you a replacement or store credit if replacement is unavailable. Please provide your order number and name to our email (shopmadhousedesigns@gmail.com)
Non-Custom Returns: You must notify us within 14 business days of delivery to start a return. Once item is received you will receive a credit for the item minus shipping charges. Please provide your order number and name to our email (shopmadhousedesigns@gmail.com)
If you are needing to cancel an order that has not been processed yet then we can issue you a store credit.